Terms of Service

The service

GTM² detects “moments” from your connected go-to-market activity, generates plain-language summaries of them, writes them back into your CRM, and delivers alerts to the channels you connect. Features and integrations may change over time as we improve the product.

Your account

You are responsible for the activity under your account and for keeping your sign-in credentials secure. You must provide accurate information, be authorized to connect any workspace or integration you connect, and use the service only in compliance with these Terms and applicable law.

Connected integrations

When you connect a third-party platform such as HubSpot, Slack, or Google, you authorize us to access and process the data the granted scopes allow, solely to provide the service. Where you grant permission to send email on your behalf (the Google gmail.send scope), we send only the messages initiated through your use of the product, and never use that access to send unsolicited or bulk email. You can disconnect any integration at any time, which revokes our access. Connected platforms process data under their own terms, and your use of them remains subject to their agreements.

Acceptable use

• Do not use the service to send spam, unsolicited bulk messages, or unlawful content.
• Do not attempt to access data or accounts that are not yours.
• Do not reverse engineer, disrupt, or overload the service or its infrastructure.
• Do not use the service to violate the rights of others or any applicable law.

Your data

You retain ownership of the data you connect and the content you create. You grant us a limited license to process that data only as needed to operate and improve the service for you. We do not sell your data, and we do not use your CRM contents to train our own models. Our handling of personal data is described in our Privacy Policy.

AI-generated output

GTM² uses AI to summarize moments and draft content. AI output can be incomplete or inaccurate, so you are responsible for reviewing it before relying on it or sending it. The service is a tool to assist your go-to-market work, not a substitute for your own judgment.

Fees

Paid plans are billed as described at the time you subscribe. Unless stated otherwise, fees are non-refundable, and you authorize us to charge the payment method on file for the plan you choose until you cancel.

Availability & changes

We work to keep the service available and reliable, but we provide it on an “as is” basis without warranties of any kind. We may modify, suspend, or discontinue features, and we may update these Terms; material changes take effect when we post the updated Terms with a new date above.

Limitation of liability

To the extent permitted by law, HigherOps is not liable for indirect, incidental, or consequential damages, or for lost profits or data, arising from your use of the service. Our total liability for any claim is limited to the amount you paid us for the service in the twelve months before the claim.

Termination

You can stop using the service and close your account at any time. We may suspend or terminate access if you violate these Terms or use the service in a way that risks harm to others or to the platform. On termination, your right to use the service ends, and we handle your data as described in our Privacy Policy.

Contact

Questions about these Terms: support@higherops.io.